General Legal Information

BaronFleet Technologies provides an exclusive premium car booking service under the brand ‘BaronFleet’. Premium, limousine & Luxury cars under the brand ‘BaronFleet’ is operated by BaronFleet Technologies & its partners (“the Operators”). These terms and conditions (“T&C”) are applicable for all the premium vehicles working under the brand ‘BaronFleet’ and constitutes a legally binding agreement between you and the Company. This T&C governs your use of the Company mobile application, website, call center, products and technology platform (hereinafter referred to as the “Company Platform”).

Please read this T&C carefully before accessing or using the Company Platform. If you do not agree to be bound by the T&C, you may not use or access the Company Platform. Your access and use of the Company Platform constitute your agreement to be bound by this T&C, which establishes a contractual relationship between you and Company. Company may immediately terminate this agreement concerning you, or generally, cease offering or deny access to the Company Platform or any portion thereof, at any time for any reason without notice.

Our collection and use of personal information in connection with the Use of Services is as provided in our Privacy Policy located at http://www.baronfleet.com/. We may provide any necessary information (including your contact information) to a claims processor or an insurer if there is a complaint, dispute or conflict, which may include an accident, involving you and an Operator (including Driver) and such information or data is necessary to resolve the complaint, dispute or conflict.

BaronFleet may amend the Terms related to the Services from time to time. Amendments will be effective upon BaronFleet’s posting of such updated Terms at this location or the amended policies or supplemental terms on the applicable Service. Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms, as amended.

Definitions

1. ‘Vehicle’ shall mean any BaronFleet Premium vehicle / Limousine vehicle to be arranged by the company for performing the service.

2. “Company”, ‘BaronFleet’ or ‘We’ shall hereinafter individually and collectively mean BaronFleet Technologies. This expression includes legal representatives, successors-in-interest, administrators, permitted assigns and affiliates

3. ‘Customer’ or ‘You` shall mean any person availing of the Services provided by the operator.

4. ‘The Operator’ shall mean any person or entity possessing the Vehicle and providing the Services to the customer.

5. Driver’ shall mean the person engaged by the Operator as the driver of Vehicle.

6. Force Majeure Event includes but is not limited to strikes, lockouts, labour disturbances, civil commotion, riots, war, acts of terrorism, major traffic disruption, the action of any government or regulatory authority, fuel shortages, abnormal weather conditions at the location of services, abnormal business circumstances or any other cause beyond the reasonable control of the affected party which by the exercise of reasonable diligence could not have been prevented or provided against.

7. ‘Services` shall mean and include the ride hailing services, the pickup and drop services (booking) to be provided by the Operator from and to such locations as may be requested by You.

8. ‘Use of Service' shall mean and include but not limited to, all the Customers dialling the dedicated number of the Company or visiting the official website of the Company or downloading the Mobile Application or availing of the Services from the street side or dedicated pick-up locations of the Company.

General

The Company Service provides a technology platform to enable users of the Company’s mobile application, website or call center to arrange and schedule a premium vehicle service which includes hailing services, the pickup and drop services (Booking), to be provided by Operators. The company shall take the Customer’s booking and forward it to the Operator and the Operator shall have the sole discretion to accept or refuse such booking request. If Operator accepts the booking, Company shall provide details of Customer which includes name, phone number, pickup and drop off address etc. Each Service provided by an Operator to a Customer shall constitute a separate contract between such Operator and Customer.

The Company will make reasonable efforts for fulfilling your booking request by assigning the Operator’s premium vehicle provided it is available around your location. In case of premium vehicle availability in your location Company will share premium vehicle number and driver contact details with ETA (estimated time of arrival).

Booking is a medium for providing premium vehicle service (the pick and drop off service), however, the end service will be provided by the Operator. In case after job acceptance/assignment the driver is not able to service your request, the company shall not be held liable to you.

You declare that information provided by you is accurate and complete. The Company is permitted to verify the information provided by you. Responsibility to download the correct application, visiting the correct website and dialling the correct contact center number. The company shall not be liable in case you have download the wrong application, visiting the incorrect website and dialling the incorrect contact center number.

You will treat the company and operator with respect and not to cause damage to their vehicle or engage in any unlawful, abusing behavior while using the service.

Materials posted on the Company Platform are not intended to amount to advice on which reliance should be placed. The company, therefore, disclaim all, direct or indirect, liability and responsibility arising from any reliance placed on such materials by any visitor to the Company Platform, or by anyone who may be informed of any of its contents.

Company aim to update the Company Platform regularly and may change the content at any time. Any of the material on the Company Platform or the Services may be out of date at any given time, and Company is under no obligation to update such material.

You should have attained at least 18 (eighteen) years of age for Use of Service.

License

Subject to your compliance with these terms of this T&C, Company grants you a limited, non-exclusive, non-sub licensable, revocable, non-transferrable license to: (i) access and use the Company Platform on your personal device solely in connection with your use of Company Platform or the Services; and (ii) access and use of any content, information and related materials that may be made available through the Company Platform, in each case solely for your personal, non-commercial use. Any rights not expressly granted herein are reserved by Company and Company’s licensors.

Third Party Services and Content

The Services may be made available or accessed in connection with third party services and content (including advertising) that Company does not control. You acknowledge that different terms of use and privacy policies may apply to your use of such third party services and content. Company does not endorse such third party services and content and in no event shall Company be responsible or liable for any products or services of such third party providers. Additionally, Apple Inc., Google Inc., Microsoft Corporation and/or their applicable international subsidiaries and affiliates will be third-party beneficiaries to this contract if you access the Company Platform using applications developed for Apple iOS, Android, or Microsoft Windows powered mobile devices, respectively. These third party beneficiaries are not parties to this contract and are not responsible for the provision or support of the Company Platform in any manner. Your access to the Company Platform using these devices is subject to terms set forth in the applicable third party beneficiary’s terms of service.

Use of the Company Platform and Service

User Accounts

In order to use most aspects of the Company Platform, you must register for and maintain an active personal User account (“Account”). You must be at least 18 years of age to obtain an Account. Account registration requires you to submit to Company certain personal information, such as your name, address, mobile phone number, gender and age. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information may result in your inability to access and use the Company Platform, including your ability to request access to your personal information or to opt in or out of marketing preferences, or Company’s termination of this agreement with you.

You agree to maintain the security and secrecy of your Account username and password at all times. You agree and understand that you are responsible for all activity that occurs under your Account, even as a result of loss, damage or theft of the device through which you access the Company Platform.

User Requirements and Conduct

The Company Platform is not available for use by persons under the age of 18 and may only be used by individuals who can form legally binding contracts under applicable law. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive transportation services from Operators unless they are accompanied by you or another adult. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Company Platform, and you may only use the Company Platform for lawful purposes. You will not, in your use of the Company Platform, cause nuisance, annoyance, inconvenience, or property damage, whether to a Captain, Restaurant Partner, other third party provider or any other party. In certain instances, you may be ask.

Use of the Services

By using the Company Platform and Use of Services, You agree to accept such risks and agree that Company is not responsible for the acts or omissions of Customers, Operators, Drivers or any other third party.

Company expressly disclaims any liability arising from the unauthorized use of your user account registered with Company. Should you suspect that any unauthorized party may be using your User account or you suspect any other breach of security, you agree to notify us immediately.

Ownership

The Company Platforms and all rights therein are and shall remain Company’s property or the property of Company’s licensors. Neither these T&C nor your use of the Company Platform convey or grant to you any rights: (i) in or related to the Company Platform except for the limited license granted above; or (ii) to use or reference in any manner Company’s names, logos, product and service names, trademarks or services marks or those of Company’s licensors.

Restricted Acts

With respect to your use of the Company Platform and your Use of Services, You agree that You will not: (i) impersonate any person or entity (ii) stalk, threaten, or otherwise harass any person (including other Customers/users making simultaneous use of the Service), (ii) violate any law, statute, rule, permit, ordinance or regulation (iii) interfere with or disrupt the Services or the Company Platform or the servers or networks connected to the Company Platform (iv) post information or interact on the Company Platform or with respect to Services in a manner which is false, inaccurate, misleading (directly or by omission or failure to update information), defamatory, libelous, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing, or illegal (v) use narcotics or alcohol (vii) use the Company Platform in any way that infringes any third party’s rights, including but not limited to: intellectual property rights, copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy (vii) post, email or otherwise transmit any malicious code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or surreptitiously intercept or expropriate any system, data or personal information (viii) forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the Company Platform (ix) “frame” or “mirror” any part of the Company Platform, without our prior written authorization or use meta tags or code or other devices containing any reference to us in order to direct any person to any other web site for any purpose (x) modify, adapt, translate, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Company Platform or any software used on or for the Company Platform (xi) use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, scrape, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Company Platform or its contents (xii) link directly or indirectly to any other web sites (xiii) transfer or sell your user account, password and/or identification to any other party (xiv) discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation (xv) cause any third party to engage in the restricted activities above. In the event that you undertake in any of the above while using the Services, Operator or its Diver shall be permitted to refuse to provide you Services or, if such Services have commenced, a Driver shall be permitted to refuse to continue to provide you Services.

Fare

The fare displayed in the `Estimation Fare ` provided in the BaronFleet Mobile App is an estimate. The actual fare inclusive of all charges and tax, if any payable will be displayed at the trip completion in the mobile application and not subject to any recourse claim right.

The Company takes no responsibility for the accuracy of the estimates and any variation between the estimate and the actual fare.

Charges and payment

You will make payment in full for the service provided to you. You shall be required to pay charges displayed on the website and mobile application of the company for the completed journey. You agree that you will make payment by digital payment like credit card etc. Payment will be basis on the trip estimate fare displayed for your booking on the website and mobile application. Any tip amount needs to pay in cash. Any other issue with service needs to be reported to company for investigation and resolution. The complaint can be registered via mobile application, contact center and website.

Electronic payment Refund Policy

In event of an eligible refund, the difference / total amount will be refunded to the same credit card which was used for payment. It will take a minimum of 7 working days.

Disclaimer

The Company Platform and services are provided “as is” and “as available.” Company disclaims all representations and warranties, express, implied or statutory, not expressly set out in these terms, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. In addition, Company makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability or availability of the Company Platform or Services or any Services requested through the Company Platform, or that the Company Platform or Services will be uninterrupted or error-free. Company does not guarantee the quality, suitability, safety or ability of Operators of their Drivers. You agree that the entire risk arising out of your use of Company Platform or Services, and any Service requested in connection therewith, remains solely with You, to the maximum extent permitted under applicable law.

Indemnification

By accepting these T&C and using the premium car booking service, you agree that you shall defend, indemnify and hold the Company, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys and agents harmless from and against any and all, direct or indirect, claims, costs, damages, losses, liabilities and expenses (including attorneys` fees and costs) arising out of or in connection with: (a) your violation or breach of any term of these T&C or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, including operator arranged via the Company Platform, or (c) your use or misuse of the Company Platform.

Limitation of Liability

Company shall not be, jointly or severally, liable for indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, lost data, personal injury or property damage related to, in connection with, or otherwise resulting from any use of the Company Platform or Services, even if company has been advised of the possibility of such damages. Company shall not be liable for any damages, liability or losses arising out of: (i) your use of or reliance on the Company Platform or Services or your inability to access or use the Company Platform or Services; or (ii) any transaction or relationship between You and any Operator, even if Company has been advised of the possibility of such damages.

In any event Company’s total liability to You in connection with the Services for all damages, losses and causes of action shall not exceed the value of the agreed premium vehicle service fare.

You acknowledge and irrevocably agree that in the event You misses the flight, appointment, meeting, function etc., Company or Operator will not be held liable for any compensation and/or any direct or indirect losses incurred by You. You further acknowledge and agree that You shall be responsible to make an alternate arrangement if the premium vehicle has not reached the pick-up location due to whatsoever reason.

The Company or Operator shall not be liable for any delay or failure in the performance of any of its duties and obligations, to the extent that such delay or failure is caused due to a Force Majeure Event.

The Company shall not be liable/responsible for any illegal conduct of the Drivers of the premium vehicle. However, the Company recommends you to notify about any complaints that you may have against the Drivers of any premium vehicle.

The Company shall not be responsible for any loss of communication/information of status update & benefits under any Services or program of the Company. All this information will be send on mobile number &/or email ID registered with the Company. The Company will not be responsible for the appropriateness of mobile or email or any other communication medium. The Customer shall be responsible for immediately reporting the errors, if any, occurred in the information sent to the Customer regarding a booking confirmation.

Process for Booking vehicle

For availing of the service of the company, you shall initially request for the vehicle via ‘Company Platform’.

Upon receiving a request for a vehicle, the company may accept or refuse booking depending on the availability of the vehicle.

The company may cancel your request anytime without giving any prior notice.

Obligation

The company encourage you to take full responsibility of your belongings. In case you forgot in our vehicle, the company will try to locate the item on a “best-effort” basis.

In case you leave your belongings, you must notify the company within 48 hrs. of using the service via mobile application or by calling at +974 – 55518821.

In case of any related to service customer must report within 7 working days from using the service.

In case of any service issue company is liable to pay the customer not more than the trip value.

By becoming a user of the company platform, you consent and authorize the company to send various communication including service message, promotions and communication via the various communication medium.

Governing Law and Jurisdiction

These terms and conditions and any disputes or claims arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of the State of Qatar.

All claims and disputes arising under these Terms and Conditions should be notified to the Company within 30 days from the event date after which You shall have no claim against the Company. Unless settled or otherwise agreed, any dispute or difference shall be finally determined/settled under the exclusive jurisdiction of the courts of the State of Qatar.

Mode of Communication

The company may give notice by means of a general notice on the ‘Company Platform’, electronic mail to your email address in your Account, or by written communication sent to your address as set forth in your account. You may give notice to Company by written communication to Company’s email address at [email protected].

Miscellaneous

The company reserve the right to publish information of beneficiaries of any program, offer, scheme or promotion.

We will never send an unsolicited message asking you to provide your password, financial details or other sensitive information by email or through a link.

Claims of copyright infringement

Claims of copyright infringement should be sent to Company at [email protected]